Public information
Frequently asked questions
- What am I purchasing?
- A personalised digital novelty that formally records the symbolic transfer of one everyday worry.
- Will this actually change what happens?
- No. The Office has no control over weather, decisions, messages or other real-world outcomes. It provides a formal ritual for people who have spent quite enough time thinking about them.
- What will I receive?
- Official confirmation of your case reference, assigned department and accepted transfer, provided as a personalised digital certificate by email.
- What does it cost?
- £2.99 for one worry. One payment, once — there is no subscription.
- Can I transfer a worry for a friend?
- Yes. The same £2.99 administrative fee applies. The certificate is personalised in their first name and delivered to the purchaser.
- Will I receive further updates?
- No. Once the matter has been received and filed, no further correspondence is scheduled.
- Is this a real government department?
- No. The Worry Office is a fictional administrative novelty service for adults. It is not part of the government, and it holds no public authority whatsoever.
- What will you refuse?
- Anything involving self-harm, crisis, abuse, violence, medical conditions, legal proceedings, financial hardship, children at risk, or identifiable third parties. These matters are screened out before payment and no fee is taken.
- Do I need an account?
- No. There are no customer accounts or case portals.
- What if I lose the certificate?
- Contact the Office with your case reference or payment email. Certificates can normally be reissued while the personalised order information remains within the Office's short support-retention period.
- What happens to my information?
- The personalised information and stored certificate are kept for up to 30 days for delivery support and payment queries, then deleted or anonymised. See the privacy notice for details.
- Can I have a refund?
- If a matter is screened out after payment for any reason, the fee is refunded in full. Otherwise the certificate is issued immediately on payment and the service is complete.